diff --git a/internal/channels/replycontext/reply-context-cache.go b/internal/channels/replycontext/reply-context-cache.go
index 61d78921..772663da 100644
--- a/internal/channels/replycontext/reply-context-cache.go
+++ b/internal/channels/replycontext/reply-context-cache.go
@@ -23,11 +23,12 @@ type Scope struct {
 
 // Message is a platform-normalized accepted message stored for future replies.
 type Message struct {
-	IDs       []string
-	ParentIDs []string
-	Sender    string
-	Body      string
-	CreatedAt time.Time
+	IDs         []string
+	ParentIDs   []string
+	ParentQuote Quote
+	Sender      string
+	Body        string
+	CreatedAt   time.Time
 }
 
 // Quote is the platform-normalized immediate quote payload on a reply.
@@ -61,12 +62,13 @@ type cacheKey struct {
 }
 
 type node struct {
-	key       cacheKey
-	ids       []string
-	parentIDs []string
-	sender    string
-	body      string
-	createdAt time.Time
+	key         cacheKey
+	ids         []string
+	parentIDs   []string
+	parentQuote Quote
+	sender      string
+	body        string
+	createdAt   time.Time
 }
 
 func DefaultOptions() Options {
@@ -132,13 +134,16 @@ func (c *Cache) Store(scope Scope, msg Message) {
 	if old := c.nodes[key]; old != nil {
 		c.deleteNodeLocked(key, old)
 	}
+	parentQuote := normalizeQuote(msg.ParentQuote, c.opts)
+	parentIDs := NormalizeIDs(append(msg.ParentIDs, parentQuote.IDs...))
 	n := &node{
-		key:       key,
-		ids:       ids,
-		parentIDs: NormalizeIDs(msg.ParentIDs),
-		sender:    strings.TrimSpace(msg.Sender),
-		body:      body,
-		createdAt: createdAt,
+		key:         key,
+		ids:         ids,
+		parentIDs:   parentIDs,
+		parentQuote: parentQuote,
+		sender:      strings.TrimSpace(msg.Sender),
+		body:        body,
+		createdAt:   createdAt,
 	}
 	c.nodes[key] = n
 	for _, id := range ids {
diff --git a/internal/channels/replycontext/reply-context-cache_test.go b/internal/channels/replycontext/reply-context-cache_test.go
index cc198ab2..bdd6bd14 100644
--- a/internal/channels/replycontext/reply-context-cache_test.go
+++ b/internal/channels/replycontext/reply-context-cache_test.go
@@ -29,6 +29,39 @@ func TestCacheBuild_MultiLevelReplyChain(t *testing.T) {
 	}
 }
 
+func TestCacheBuild_MultiLevelReplyChainWithUncachedRootQuote(t *testing.T) {
+	cache := NewCache(Options{MaxDepth: 8, MaxTotalChars: 6000, MaxCharsPerMessage: 1000})
+	scope := Scope{TenantID: "tenant-a", ChannelID: "zalo-main", ThreadID: "thread-1"}
+
+	cache.Store(scope, Message{
+		IDs:       []string{"reply-1"},
+		ParentIDs: []string{"root"},
+		ParentQuote: Quote{
+			IDs:    []string{"root"},
+			Sender: "Agent",
+			Body:   "original outbound message",
+		},
+		Sender: "Alice",
+		Body:   "reply 1",
+	})
+	cache.Store(scope, Message{IDs: []string{"reply-2"}, ParentIDs: []string{"reply-1"}, Sender: "Bob", Body: "reply 2"})
+	cache.Store(scope, Message{IDs: []string{"reply-3"}, ParentIDs: []string{"reply-2"}, Sender: "Carol", Body: "reply 3"})
+	cache.Store(scope, Message{IDs: []string{"reply-4"}, ParentIDs: []string{"reply-3"}, Sender: "Dan", Body: "reply 4"})
+	cache.Store(scope, Message{IDs: []string{"reply-5"}, ParentIDs: []string{"reply-4"}, Sender: "Eve", Body: "reply 5"})
+	cache.Store(scope, Message{IDs: []string{"reply-6"}, ParentIDs: []string{"reply-5"}, Sender: "Frank", Body: "reply 6"})
+
+	got := cache.Build(scope, Quote{IDs: []string{"reply-6"}, Sender: "Frank", Body: "direct fallback"})
+	for _, want := range []string{"original outbound message", "reply 1", "reply 2", "reply 3", "reply 4", "reply 5", "reply 6"} {
+		if !strings.Contains(got, want) {
+			t.Fatalf("missing %q in %q", want, got)
+		}
+	}
+	assertOrder(t, got, "original outbound message", "reply 1", "reply 2", "reply 3", "reply 4", "reply 5", "reply 6")
+	if strings.Contains(got, "direct fallback") {
+		t.Fatalf("used fallback despite cache hit: %q", got)
+	}
+}
+
 func TestCacheBuild_FallbackOnCacheMiss(t *testing.T) {
 	cache := NewCache(Options{})
 	scope := Scope{TenantID: "tenant-a", ChannelID: "zalo-main", ThreadID: "thread-1"}
diff --git a/internal/channels/replycontext/reply-context-render.go b/internal/channels/replycontext/reply-context-render.go
index b33bc96e..f9494827 100644
--- a/internal/channels/replycontext/reply-context-render.go
+++ b/internal/channels/replycontext/reply-context-render.go
@@ -28,6 +28,14 @@ func RenderQuote(quote Quote) string {
 	return renderQuote(quote, DefaultOptions())
 }
 
+func normalizeQuote(quote Quote, opts Options) Quote {
+	return Quote{
+		IDs:    NormalizeIDs(quote.IDs),
+		Sender: strings.TrimSpace(quote.Sender),
+		Body:   truncateText(strings.TrimSpace(quote.Body), opts.MaxCharsPerMessage),
+	}
+}
+
 func renderQuote(quote Quote, opts Options) string {
 	body := strings.TrimSpace(quote.Body)
 	if body == "" {
diff --git a/internal/channels/replycontext/reply-context-store.go b/internal/channels/replycontext/reply-context-store.go
index d91b22b5..0c3833c1 100644
--- a/internal/channels/replycontext/reply-context-store.go
+++ b/internal/channels/replycontext/reply-context-store.go
@@ -36,7 +36,13 @@ func (c *Cache) collectChainLocked(scope Scope, start *node) []renderMessage {
 		}
 		visited[n.key] = struct{}{}
 		reversed = append(reversed, renderMessage{sender: n.sender, body: n.body})
-		n = c.lookupLocked(scope, n.parentIDs)
+		parent := c.lookupLocked(scope, n.parentIDs)
+		if parent == nil && len(reversed) < c.opts.MaxDepth {
+			if fallback := n.parentFallback(); fallback.body != "" {
+				reversed = append(reversed, fallback)
+			}
+		}
+		n = parent
 	}
 
 	for i, j := 0, len(reversed)-1; i < j; i, j = i+1, j-1 {
@@ -45,6 +51,13 @@ func (c *Cache) collectChainLocked(scope Scope, start *node) []renderMessage {
 	return reversed
 }
 
+func (n *node) parentFallback() renderMessage {
+	return renderMessage{
+		sender: n.parentQuote.Sender,
+		body:   n.parentQuote.Body,
+	}
+}
+
 func (c *Cache) purgeExpiredLocked(now time.Time) {
 	if c.opts.TTL <= 0 {
 		return
diff --git a/internal/channels/zalo/personal/handlers_test.go b/internal/channels/zalo/personal/handlers_test.go
index d600667c..8344ebbe 100644
--- a/internal/channels/zalo/personal/handlers_test.go
+++ b/internal/channels/zalo/personal/handlers_test.go
@@ -123,6 +123,108 @@ func TestZaloReplyContext_BuildsMultiLevelChainFromCache(t *testing.T) {
 	}
 }
 
+func TestZaloReplyContext_KeepsUncachedOriginalQuoteAcrossDeepReplies(t *testing.T) {
+	ch := newTestChannel(t, config.ZaloPersonalConfig{DMPolicy: "open", GroupPolicy: "open"})
+	threadID := "direct-1"
+
+	ch.rememberReplyContext(threadID, "Cppai", protocol.TMessage{
+		MsgID:    "msg-1",
+		CliMsgID: "cli-1",
+		UIDFrom:  "u-1",
+		Quote: &protocol.TQuote{
+			OwnerID:     "agent",
+			CliMsgID:    "cli-root",
+			GlobalMsgID: "msg-root",
+			FromD:       "Tue Linh Pm - Cppai",
+			Msg:         "Chao ban! Minh la CPPAI PM.",
+		},
+	}, "Anh Duc Day")
+	ch.rememberReplyContext(threadID, "Cppai", protocol.TMessage{
+		MsgID:    "msg-2",
+		CliMsgID: "cli-2",
+		UIDFrom:  "u-2",
+		Quote: &protocol.TQuote{
+			OwnerID:     "u-1",
+			CliMsgID:    "cli-1",
+			GlobalMsgID: "msg-1",
+		},
+	}, "Em biet anh la ai khong?")
+	ch.rememberReplyContext(threadID, "Cppai", protocol.TMessage{
+		MsgID:    "msg-3",
+		CliMsgID: "cli-3",
+		UIDFrom:  "u-3",
+		Quote: &protocol.TQuote{
+			OwnerID:     "u-2",
+			CliMsgID:    "cli-2",
+			GlobalMsgID: "msg-2",
+		},
+	}, "Chac chua?")
+	ch.rememberReplyContext(threadID, "Cppai", protocol.TMessage{
+		MsgID:    "msg-4",
+		CliMsgID: "cli-4",
+		UIDFrom:  "u-4",
+		Quote: &protocol.TQuote{
+			OwnerID:     "u-3",
+			CliMsgID:    "cli-3",
+			GlobalMsgID: "msg-3",
+		},
+	}, "That?")
+	ch.rememberReplyContext(threadID, "Cppai", protocol.TMessage{
+		MsgID:    "msg-5",
+		CliMsgID: "cli-5",
+		UIDFrom:  "u-5",
+		Quote: &protocol.TQuote{
+			OwnerID:     "u-4",
+			CliMsgID:    "cli-4",
+			GlobalMsgID: "msg-4",
+		},
+	}, "Reply 5")
+	ch.rememberReplyContext(threadID, "Cppai", protocol.TMessage{
+		MsgID:    "msg-6",
+		CliMsgID: "cli-6",
+		UIDFrom:  "u-6",
+		Quote: &protocol.TQuote{
+			OwnerID:     "u-5",
+			CliMsgID:    "cli-5",
+			GlobalMsgID: "msg-5",
+		},
+	}, "Reply 6")
+
+	got := ch.buildReplyContext(threadID, &protocol.TQuote{
+		OwnerID:     "u-6",
+		CliMsgID:    "cli-6",
+		GlobalMsgID: "msg-6",
+		FromD:       "Cppai",
+		Msg:         "direct fallback",
+	})
+
+	for _, want := range []string{
+		"Chao ban! Minh la CPPAI PM.",
+		"Anh Duc Day",
+		"Em biet anh la ai khong?",
+		"Chac chua?",
+		"That?",
+		"Reply 5",
+		"Reply 6",
+	} {
+		if !strings.Contains(got, want) {
+			t.Fatalf("missing %q in %q", want, got)
+		}
+	}
+	assertContainsInOrder(t, got,
+		"Chao ban! Minh la CPPAI PM.",
+		"Anh Duc Day",
+		"Em biet anh la ai khong?",
+		"Chac chua?",
+		"That?",
+		"Reply 5",
+		"Reply 6",
+	)
+	if strings.Contains(got, "direct fallback") {
+		t.Fatalf("used direct fallback despite cache hit: %q", got)
+	}
+}
+
 func TestHandleDM_RejectedMessageDoesNotDownloadAttachment(t *testing.T) {
 	var hits atomic.Int32
 	server := httptest.NewServer(http.HandlerFunc(func(w http.ResponseWriter, r *http.Request) {
diff --git a/internal/channels/zalo/personal/reply-context.go b/internal/channels/zalo/personal/reply-context.go
index e6682572..543249c0 100644
--- a/internal/channels/zalo/personal/reply-context.go
+++ b/internal/channels/zalo/personal/reply-context.go
@@ -19,10 +19,11 @@ func (c *Channel) rememberReplyContext(threadID, sender string, msg protocol.TMe
 		return
 	}
 	c.replyCache.Store(c.replyScope(threadID), replycontext.Message{
-		IDs:       zaloMessageIDs(msg),
-		ParentIDs: zaloQuoteIDs(msg.Quote),
-		Sender:    sender,
-		Body:      body,
+		IDs:         zaloMessageIDs(msg),
+		ParentIDs:   zaloQuoteIDs(msg.Quote),
+		ParentQuote: zaloQuote(msg.Quote),
+		Sender:      sender,
+		Body:        body,
 	})
 }